Information you provide to us:
When you use our services:
When you make a purchase in our showroom or on willowbathandvanity.com, or our mobile apps (collectively, “Websites”) or otherwise, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, engage with us on our various social media platforms, participate in one of our surveys, send us any feedback, questions, comments, suggestions, ideas, or interact with us in any way, you provide us with personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. If you choose not to provide the requested information we may not be able to provide you with the services, or certain features of those services may not be functional.
Usage and Website Activity Information:
When you visit our websites, our third-party service providers or we collect information about your use of the website: Your Internet service provider’s address, your location as determined by your Internet Protocol (IP) address, the name of the Website or advertisement directing you, your user agent, as well as your clicks and activity on our Websites. We use this information to understand how to make our Websites more available and user-friendly to our customers as well as to provide you with advertising that may be of interest to you.
Google and Adobe Analytics:
We use tools called “Google Analytics” and “Adobe Analytics” to collect some information we listed above about your use of the services. We use the information we get from Google Analytics and Adobe Analytics to improve the services. In order to collect this information, Google Analytics and Adobe Analytics may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics and Adobe Analytics may also receive information about you from apps you have downloaded that partner with Google or Adobe, respectively. We do not combine the information collected through the use of Google Analytics or and Adobe Analytics with personally identifiable information.
We engage with customers on various social media platforms like Facebook, Twitter, Pinterest and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this policy as well as the policy of the relevant social media platform.
Cookies and Other Tracking Technologies
How We Use Your Information
We use the information we collect about you to facilitate your purchases, to communicate with you, to offer better customer service, and to improve our services and customer relations.
To facilitate your purchases: This includes processing your order and payment, shipping the order (including those initiated through our International Quote Form), providing you with technical support and assistance, and communicating with you about the purchase by email. For example, we will contact you by phone, postal mail, or email to update you on the arrival of the package, to address any issues with the order, or to answer any questions you may have about your order.
To send you promotional communications: If you sign up, we will contact you by email or send you our catalogs to inform you about products, services, and promotions that we think will be of interest to you. You can opt-out of email communications at any time by clicking the “unsubscribe” link at the bottom of each email.
We take our customers’ personal information seriously and take steps to protect our customers’ personal information against loss, misuse, alteration, and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Websites.
Links to Sites and services
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.