Yes, All our Showrooms is open to the public.

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Business Hours (Norcross & Alpharetta):

Monday–Saturday 9 AM–5 PM | Sunday 11 AM–4 PM

While we do not provide in-house installation, we work with trusted local contractors and can refer you upon request. We also provide installation instructions and guidance for each collection.

We offer a curated selection of high-quality bathroom vanities crafted from durable materials such as solid wood, birch, teak, and engineered stone. Our exclusive collections feature soft-close drawers, dovetail joints, premium finishes, and elegant, timeless design options. We also offer over 40,000 product variations and personalized customer service.

We have a 6000 SF showroom where most products are displayed. It's impossible to display all products shown on the website, but we make every effort to display at least similar products or wood samples. If you are interested in seeing a particular product, please contact us to confirm the availability before you visit the showroom.

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We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers, and financing options.

Sales tax is applied based on your shipping address and in accordance with state and local regulations.

Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your credit card details on our servers.

Your card will be charged at the time of purchase to secure your order.

Please check with your bank or card provider. If the issue persists, contact us and we’ll help you complete your order.

Yes. A digital receipt will be emailed to you after your order is placed. You can also request an additional copy from our team.

Refunds are available according to our return policy. Processing time for refunds is typically 5–10 business days after approval.g

It's a good idea to have help available when your order arrives since the freight company is only responsible for unloading this item off the truck.

The trucking company will reschedule your delivery but there will be a redelivery charge of $95

Someone you authorize can receive the shipment and sign for the bill. Please make sure your party is aware of the policies.

Visible Damage: When you receive your order, if it's damaged, simply refuse the shipment, we will replace your order free of charge.

Concealed Damage: If the damage is discovered after the freight bill is signed, the buyer has 5 business days to report it after receiving the item by contacting via email support@willowbathandvanity.com. We require pictures of the damage. We will review your claim and replace the merchandise if necessary. No additional shipping charges will apply if the return is authorized.

Concealed Damage: If the damage is discovered after the freight bill is signed, the buyer has 5 business days to report it after receiving the item by contacting via email support@willowbathandvanity.com. We require pictures of the damage. We will review your claim and replace the merchandise if necessary. No additional shipping charges will apply if the return is authorized.

We'll be happy to fix that. We will ship you the correct item free of charge. All we ask is that you send the pictures of the products you received to support@willowbathandvanity.com

Yes, we offer replacement parts. If the parts you need are in stock we ship right away. We might need to order the parts directly from the factory, in that case, it takes 6 - 8 weeks minimum. The customer is responsible for the freight from the GEORGIA shipping point.

You can return the merchandise within 30 days for a full refund. Customer is responsible for returning the merchandise in resalable condition in its original box. Shipping charges will be the responsibility of the customer. After the product is received, a full refund minus the shipping charges will be issued.

PLEASE VISIT https://willowbathandvanity.com/returns/

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