FAQ

Yes, all our showrooms are open to the public. Our 6,000-square-foot bathroom vanity showroom is an interactive space where you can truly experience the bathroom vanities in Atlanta, GA you are considering. Our showrooms are located at:

• Norcross: 6510 Jimmy Carter Blvd, Suite C, Norcross, GA, 30071
• Alpharetta: 6520 Corporate Court, Suite 200, Alpharetta, GA 30005

You can read more on our page: https://willowbathandvanity.com/pages/showroom  

Our showroom hours for both our Norcross and Alpharetta locations are:
Monday–Saturday: 9 AM – 5 PM | Sunday: 11 AM – 4 PM

You can find more details and other ways to reach us on our contact page: https://willowbathandvanity.com/pages/contact

While we do not provide in-house installation, we work with trusted local contractors and can refer you upon request. We also provide installation instructions and guidance for each collection.

We offer a curated selection of high-quality bathroom vanities crafted from durable materials such as solid wood, birch, teak, and engineered stone. Our exclusive collections feature soft-close drawers, dovetail joints, premium finishes, and elegant, timeless design options. We also offer over 70,000 product variations and personalized customer service.

We don’t have displays of every single product in our showrooms, but we do feature a wide selection of our most popular collections and finishes. If there’s a specific model you’d like to see, please let us know in advance and we’ll confirm if it’s currently on display.

To check availability, you can call us at 877-788-8444 or fill out the contact form on our page: https://willowbathandvanity.com/pages/contact

Same-day pickup isn’t available under normal circumstances. However, in special cases (for example, if you’re driving from far away), we can try to accommodate with advance notice.

Yes, you can schedule a showroom consultation. Our design specialists are available to walk you through our collections, finishes, and customization options. We recommend booking an appointment in advance so we can dedicate time to your project. You can find our showrooms and get directions on the page.

Yes! As a local customer in the Metro Atlanta area, you’ll enjoy:

• Faster order processing & convenient local pickup
• Same-day showroom visits to check product availability
• On-site loading assistance for pickups
• Dedicated customer support team

During regular business hours. You can call us in advance at 877-788-8444. All contact information is available on our website.

Our products are covered by a 1-year limited warranty against defects in material and workmanship from the date of purchase. If a defect is proven, we will replace or repair the defective part free of charge.Please note:

• The warranty applies to parts replacement only.
• Labor and installation costs are not included.
• Full warranty details can be found in our Warranty Policy section.

More you can read here. 

Add the products to your shopping cart and follow the simple steps to check out. You may also call us or e-mail us to place your order.

If an item is out of stock, we make every effort to update the estimated time of arrival on the website. If no information is provided, please feel free to send an e-mail to info@willowbathandvanity.com for an update.

Yes, you can place an order for an item that's out of stock. We will let you know the arrival date. This way when the product arrives, your order is guaranteed. Contact us for more details.

We ship orders within 4–10 business days. Delivery typically takes 2–8 business days, depending on your location. Please note that weekends and holidays are not included in these timeframes.

You can see all shipping costs at checkout. If you have any special requests, please contact us. You can also read more about our shipping policy on our website.

If an order is cancelled before the goods ship your payment will be fully refunded. If you want to cancel an order after the goods ship, you still can return the product for a full refund but you will be responsible for freight charges for both ways. (Shipping and returning freight charges).

Yes, we can store items purchased for a period of 30 days, from the purchased date, free of charge.

All orders are carefully inspected and pre-packaged at our factories using durable cartons and protective styrofoam. Shipments are palletized and secured with straps for safe transit.

• Over 100 lbs. Shipped via LTL freight carriers
• Within 100 miles. Delivered by our own trucks
• Under 100 lbs. Shipped with parcel carriers such as UPS, DHL, or USPS

Once your order ships, we’ll send you an email with your tracking number.If your order is shipped by a freight carrier, the carrier will contact you in advance to schedule a delivery date and time. For full details, please see our Shipping Policy.

Yes, Willow Bath and Vanity designs and oversees production of our proprietary vanity collections. We work directly with trusted manufacturers to ensure quality, consistency, and competitive pricing.

In addition to our official website and showroom locations, selected product lines are available through authorized platforms such as Home Depot, Wayfair, and Houzz. However, certain models and finishes are exclusive to our direct customers.

Yes. We work with developers, hospitality firms, and contractors on large-scale and multi-unit projects. Contact us directly for custom pricing, logistics support, and dedicated account management.

Yes! You can view our latest digital catalog online or request a printed version at your local showroom or by email.

We do our best to maintain real-time stock visibility on our website. You may also contact our support team or visit a showroom to confirm availability.

We offer a price adjustment within 7 days of purchase if the product goes on sale on our website. Contact us with your order number to request a credit. See our Terms of service for more details.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers, and financing options.

Sales tax is applied based on your shipping address and in accordance with state and local regulations.

Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your credit card details on our servers.

Your card will be charged at the time of purchase to secure your order.

Please check with your bank or card provider. If the issue persists, contact us and we’ll help you complete your order.

Yes. A digital receipt will be emailed to you after your order is placed. You can also request an additional copy from our team.

Refunds are available according to our refund policy. Processing time for refunds is typically 5–10 business days after approval.

The carrier will contact you in advance to schedule a delivery date and time. Freight shipments are delivered curbside only (not inside your home or business). The driver will lower the pallet to the ground using a liftgate. You must inspect the shipment before signing the delivery receipt. If there is any visible damage, note it on the receipt and take photos immediately. For large or heavy items, we recommend having extra help on-site to move the products from curbside into your space. For full details, please review our Shipping & Delivery Policy.

If a scheduled delivery is missed, the trucking company will reschedule your order. In some cases, a redelivery fee may apply. The amount and whether it’s charged depend on the carrier’s policy.

Someone you authorize can receive the shipment and sign for the bill. Please make sure your party is aware of the policies.

When you receive your order, if it's damaged, simply refuse the shipment, we will replace your order free of charge.

If the damage is discovered after the freight bill is signed, the buyer has 5 business days to report it after receiving the item by contacting via email support@willowbathandvanity.com. We require pictures of the damage. We will review your claim and replace the merchandise if necessary. No additional shipping charges will apply if the return is authorized.

We'll be happy to fix that. We will ship you the correct item free of charge. All we ask is that you send the pictures of the products you received to support@willowbathandvanity.com

Yes, we offer replacement parts. If the parts you need are in stock we ship right away. We might need to order the parts directly from the factory, in that case, it takes 6 - 8 weeks minimum. The customer is responsible for the freight from the GEORGIA shipping point.

You can return the merchandise within 30 days for a full refund. Customer is responsible for returning the merchandise in resalable condition in its original box. Shipping charges will be the responsibility of the customer. After the product is received, a full refund minus the shipping charges will be issued.

Please read here.

Willow Bath and Vanity products are crafted in Vietnam, India, Malaysia, and Indonesia. Every item undergoes double quality control inspections — both before leaving the factory and again after arriving at our Georgia, USA warehouse — ensuring the highest standards before reaching our customers.

All Willow Collections vanities require minimal assembly. We strongly recommend using a licensed contractor and plumber for installation — failure to do so may void the warranty.

Please refer to the product page for measurements. Also, you can find detailed technical drawings of most products (Spec Sheet ) which you can download.

Yes, all prefabricated countertops come with a pre-drilled single faucet hole. We can also modify them for an 8" widespread faucet upon request. In addition, certain vanities are available in a wall-mount option. Please contact us for more details.

Yes, you can buy it without top

Yes, they are presealed at the factories but we recommend you seal it every 6 months. Don't worry sealing is very process; just spray the sealer on the top and wipe it with a cloth. Make sure to read the instructions on the bottle.

Please check description of the product. Each product is made with different type of material.

All Willow vanities come with handles pre-assembled. We can provide alternative handle options upon request; however, additional charges may apply. Please contact us for details.