Frequently Asked Questions
Yes, All our Showrooms is open to the public.
Norcross Showroom Business Hours: Monday - Saturday, 9 am - 6 pm
Alpharetta Showroom Business Hours: Monday - Saturday, 9 am - 5 pm
We have a 6000 SF showroom where most products are displayed. It's impossible to display all products shown on the website but we make every effort to display at least similar products or wood samples. If you are interested in seeing a particular product, please contact us to confirm the availability before you visit the showroom
If the item is confirmed to be in stock, you can pick up your order the same day.
During regular business hours.
Our products are warranted to be free of defects in material and workmanship for a period of (1) year from the date of purchase. We will replace or repair any defective parts free of charge if it’s proved to be defective. Warranty is limited to parts replacement only. Labor charges are excluded. PLEASE READ MORE AT WARRANTY COLUM.
Simply add the products to your shopping cart and follow the simple steps check out. You may also call us or e-mail us to place your order.
If an item is out of stock, we make every effort to update the estimated time of arrival on the website. If no information is provided, please feel free to send an e-mail to [email protected] for an update.
Yes, you can place an order for an item that's out of stock. We will let you know the arrival date. This way when the product arrives, your order is guaranteed. PLEASE CONTACT US FOR ALL DETAILS.
We ship your order within 4-10 business days. Transit/Arrival times are usually 2-8 business days for the products to arrive, depending on your location, not including weekends and holidays.
You can see all the shipping fees at checkout, if you have a special request please give us a call.
If an order is cancelled before the goods ship your payment will be fully refunded. If you want to cancel an order after the goods ship, you still can return the product for a full refund but you will be responsible for freight charges for both ways. (Shipping and returning freight charges).
Yes, we can store items purchased for a period of 30 days, from the purchased date, free of charge.
Your order is inspected and prepackaged at the factories with cartons and styro foam protections . We place them on pallets and secure it with straps. Orders over 100 lbs, ship with the (LTL) freight carriers. We also deliver with our own trucks within 50 miles radious of our location. Orders less than 100 lbs ship via parcel carriers such as UPS, DHL or USPS.
We will e-mail you a shipping notification with your tracking number after your order ships. If your order is shipped via a common carrier, the freight company will contact you in advance to schedule a delivery date and time. MORE DETAILS AT SHIPPING AND DELIVERY COLUM.
All major credit cards and Paypal are accepted except Amex. For customers located within the Atlanta Metro area, checks are accepted exclusively in the company's showrooms as a payment method. However, please keep in mind that it will take 7 business days for the payment to be processed and cleared before any orders can be shipped out.
6 % GEORGIA tax will be applied to all purchases of any merchandise picked up from our warehouse in GEORGIA or shipped to anywhere in GEORGIA.
You can see all the shipping fees at checkout, if you have a special request please give us a call.
It's a good idea to have help available when your order arrives since the freight company is only responsible for unloading this item off the truck.
The trucking company will reschedule your delivery but there will be a redelivery charge of $95
Someone you authorize can receive the shipment and sign for the bill. Please make sure your party is aware of the policies.Shipping and Delivery.
Visible Damage: When you receive your order, if it's damaged, simply refuse the shipment, we will replace your order free of charge. Please make sure to read the details https://willowbathandvanity.com/shipping-and-delivery/
Concealed Damage: If the damage is discovered after the freight bill is signed, the buyer has 5 business days to report it after receiving the item by contacting via email [email protected] . We require pictures of the damage. We will review your claim and replace the merchandise if necessary. No additional shipping charges will apply if the return is authorized. Please make sure to read the details https://willowbathandvanity.com/shipping-and-delivery/
We'll be happy to fix that. We will ship you the correct item free of charge. All we ask is that you send the pictures of the products you received to [email protected]
Yes, we offer replacement parts. If the parts you need are in stock we ship right away. We might need to order the parts directly from the factory, in that case, it takes 6 - 8 weeks minimum. The customer is responsible for the freight from the GEORGIA shipping point.
You can return the merchandise within 30 days for a full refund. Customer is responsible for returning the merchandise in resalable condition in its original box. Shipping charges will be the responsibility of the customer. After the product is received full refund minus the shipping charges will be issued. Please visit https://willowbathandvanity.com/returns/
PLEASE VISIT https://willowbathandvanity.com/returns/
All special orders, tiles, mosaics, cut to size vanity tops, kitchen countertops, showroom samples, any discounted sales are final, non-returnable.
We do not install however we can recommend local installers which we may have had experience with.
Willow Bath and Vanity products are manufactured in VIETNAM, CHINA, INDIA, MALAYSIA, AND INDONESIA. ALL OUR PRODUCTS go through DOUBLE Quality Control inspection before and after they are shipped out of the Willow warehouse located in Georgia, USA.
All Vanities by Willow Collections will require a minimal assembly and we do suggest the use of a licensed contractor and plumber otherwise warranty is voided.
Please refer to the product page for measurements. Also, you can find detailed technical drawings of most products (Spec Sheet ) which you can download.
Yes, all prefabricated countertops have a pre-drilled SINGLE faucet hole. WE CAN MODIFY FOR 8 IN SPREAD. PLEASE CONTACT US FOR MORE DETAILS.
YES, you can buy it without top
Yes, they are presealed at the factories but we recommend you seal it every 6 months. Don't worry sealing is very process; just spray the sealer on the top and wipe it with a cloth. Make sure to read the instructions on the bottle.
Please check description of the product. Each product is made with different type of material.
All vanities come with the handles assembled already. We CAN change the handles but we charge extra. Please contact us to discuss more about it.
