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Warranty

Willow Bath And Vanity feel strongly that the products you purchase should be free of defects and built to last. We offer an industry-leading One Year Limited Warranty (twice the industry standard). It fully covers manufacturer defects such as peeling paint, broken or malfunctioning components, cracks, discoloration, and dents. Should there be a need to make a claim within your retailer’s warranty period, please do so through them. After 90 days you may contact Willow Bath And Vanity directly through the customer service contact sources. The following restrictions apply:

Warranty is only valid for the original purchaser of the warranted item.

Warranted item must have been purchased from an authorized Willow Bath And Vanity. It may be necessary to present a copy of the original purchase invoice for validation.

Warranty does not protect against malfunction or other failure caused by abuse, chemicals,harsh abrasives,neglect or misuse including, but not limited to, repair by persons not authorized by Willow Bath And Vanity, improper handling or maintenance, improper installation, modifications of any kind including painting or use for purposes other than intended or in locations subject to conditions not intended for the product(s).

Normal wear and tear is not covered, including scratched or chipped counters.

Willow Bath and Vanity products are not designed for a commercial and/or public projects setting, and a warranty will not apply for a product used in a commercial environment.

Willow Bath and Vanity recommends that installation be performed by a professional, though this is not required under the terms of the warranty. Any damage caused by improper installation or handling is the responsibility of the purchaser. Compliance with all state and local codes is required.

For Item was clearly marked as a closeout, scratch and dents, liquidation, floor models or clearance items Warranty not Valid

This warranty specifically excludes claims for indirect, incidental, accidental or consequential damages.

Warranty claims must be accompanied by a detailed description of the issue and sufficient photographic evidence that we may evaluate properly.

Local building code compliance is the responsibility of the purchaser. Please check with local code regulations before purchasing.

Willow Bath And Vanity is not liable for personal injuries or deaths to any persons or for any direct, special, incidental, or consequential damage, loss of time, loss of profits, inconvenience, incidental expenses, labor or material charges, or any other costs resulting from the use of the product or equipment or pertaining to the application of the present warranty, or resulting from the removal or replacement of any product or element or part covered by this warranty. Except as otherwise provided above, Willow Bath And Vanity makes no warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose or compliance. In any case, Willow Bath And Vanity cannot be held liable for any amount over and above the purchase price paid for the Product by the owner/end-user, contractor, or builder.

This warranty is given in lieu of all other warranties expressed or implied, written or oral. No employee, agent, dealer or other person is authorized to give any warranties on behalf of Willow Bath And Vanity. The customer’s legal rights are limited to those stated specifically in this warranty statement.

With proof of purchase, Willow Bath And Vanity, at our discretion, will repair or replace the defective product within the warranty time period. The customer shall be responsible for all costs incurred in the removal and reinstallation of the product in the case of a repair. If a material or workmanship defect is found, please contact customer service at info@willowbathandvanity.com

Willow Collections products are made of naturally variable raw materials. Differences in grain character and color among wood and plant species and stones and minerals are naturally occurring variations and are not within the control of the manufacturer nor considered defects under this warranty. Natural color changes, variations, or movements in lumber or veneer products, and exposure to extreme temperature changes and direct sunlight, may cause color changes and/or surface damage and are not covered by this warranty. All wood naturally ages, darkens, changes in color, and mellows over time due primarily to exposure to light. While this color change is imperceptible from day to day, it may be significant over a longer period of time, or due to the amount of light, the wood is exposed to. On warranty replacement doors or drawers, we will not guarantee an exact color match. Imperfections such as checks (small surface splits), pitch pockets (small dark holes), or darker mineral streaks are natural and are not considered defects.

Surface characteristics of natural stones may vary from each slab. Color variations in stone are a natural occurrence. Natural veining, crystal lining, and local crystallization are common characteristics of natural stones. For this reason, new and/or replacement pieces may not match display samples and/or existing pieces. Natural occurring stone characteristics such as variation in grain, minor natural chipped spots, color, mineral streaks are not considered defective products. In addition, all Willow Bath And Vanity LLC vanities are handcrafted. Each product may vary slightly in size and color within acceptable industry tolerance. 

Willow Bath And Vanity reserves the right to modify this warranty at any time, it being understood that such modifications will not alter the warranty conditions applicable at the time of sale of the products in question.

All warranty claims should be submitted to your place of purchase.

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