Fraud & Scam Prevention

Last updated: September 3, 2026

Scammers may imitate retailers, delivery companies, banks, or people you know. This page explains common warning signs and how to contact Willow Bath and Vanity through a verified channel. It does not replace advice from your bank, carrier, law enforcement, or a government agency.

Verify That It Is Really Willow

Start from willowbathandvanity.com rather than a link in an unexpected message. Willow's customer-service contacts are:

Be cautious if a message uses a misspelled domain, an unrelated email address, pressure or threats, an unexpected attachment, a shortened link, or a request for unusual payment. Treat any request to pay by gift card, cryptocurrency, or a wire transfer to an individual as suspicious and verify it with Willow through the contact information above. Do not send a password, one-time security code, full Social Security number, or complete payment-card number through an unsolicited email, text message, social-media message, or chat.

Phishing Emails

Phishing messages try to make you click a malicious link, open an attachment, send money, or disclose account or financial information. They may copy Willow branding or refer to an order, refund, delivery, prize, job, or urgent account problem.

Do not click, reply, open an attachment, or call the number in a suspicious message.
Open a new browser window and type our verified website address yourself, or contact Willow using the information above.
Check the complete sender address and website domain. A familiar display name is not proof of identity.
Never approve an account change or payment solely because an email says it is urgent.
If you disclosed financial information, contact your bank or card issuer immediately using the number on your card or statement.

Learn more from the Federal Trade Commission's phishing guidance.

If you believe you gave a scammer a Social Security number, payment-card number, bank-account number, or account credentials, visit IdentityTheft.gov for a recovery plan and contact the relevant financial institution or account provider promptly.

Smishing and Suspicious Text Messages

Smishing is phishing by SMS or another messaging service. A scam text may claim that a package is delayed, a payment failed, a refund is waiting, or an account will be closed. It may ask you to click a link, call a number, buy gift cards, or send a security code.

Do not click a link or respond to an unexpected text.
Contact the company through a trusted website or telephone number, not the contact information in the message.
Use your device's report-junk feature and consider forwarding the message to 7726 (SPAM).
Keep your phone and security software updated.

See the FTC's current information about unexpected text-message scams.

Fake Websites, Ads, Social Accounts, and Support Agents

A fake storefront or social account may use copied product photographs, logos, or prices to appear legitimate. Before paying, confirm the domain, contact information, return terms, and checkout security. A price that is dramatically lower than normal, a demand to move the conversation off-platform, or payment by gift card, cryptocurrency, wire, or a peer-to-peer transfer to an individual is a warning sign.

A legitimate Willow representative may ask for information needed to locate an order, but you should not provide passwords or one-time security codes. If you are unsure, end the communication and contact Willow using the verified details above.

Unexpected Packages and Brushing Scams

A brushing scam can involve an unsolicited package sent to create the appearance of a verified purchase and enable a fake review in your name. An unexpected package may also be a gift, a fulfillment mistake, or an order placed by another household member.

First ask household members, friends, or family whether the package was a gift.
Review your Willow account, payment accounts, and credit reports for unfamiliar activity.
Do not pay a later invoice or caller for merchandise you did not order.
Do not scan an unfamiliar QR code or use contact details included in a suspicious package.
If the package appears to have been sent by Willow, contact us through the verified details above. We will review the report and explain the next available steps.
If the contents are dangerous, leaking, an unknown substance, or otherwise suspicious, do not handle them further; follow carrier instructions and contact the appropriate local authority.
Change affected passwords and contact your bank or card issuer if you find an unauthorized transaction.

Federal guidance is available from the FTC and the U.S. Postal Inspection Service.

Fraud Involving Orders, Returns, or Delivery

Willow may use fraud-prevention measures to protect customers, payment accounts, inventory, and deliveries. We may ask for information reasonably needed to verify an order or address a fraud concern. Do not send sensitive documents or payment credentials unless you independently verify the request and understand why the information is needed.

If someone asks you to redirect a delivery, return a product to an unfamiliar address, or pay a new fee outside the original checkout or verified carrier process, contact Willow before acting.

Report a Concern

Send suspected misuse of the Willow name to info@willowbathandvanity.com with the subject "Suspected Fraud." Include the sender address or telephone number, the website URL, screenshots, dates, and relevant order details, but do not email passwords, one-time codes, full card numbers, or government identifiers.

You can report fraud to the Federal Trade Commission at ReportFraud.ftc.gov. If money or account access is involved, contact your bank, card issuer, or account provider promptly. For immediate danger or a suspicious physical item, contact the appropriate local authority.

Privacy

We handle information submitted to investigate suspected fraud as described in our Privacy Policy. We may disclose information where permitted or required by law, including to investigate, prevent, or respond to fraud.

The Curved Collection