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Cancellation policy

Willow Bath and Vanity

Purchase Options — Cancellation Policy
Last updated: September 2, 2025

This policy explains how cancellations work for different purchase options. If you purchased through an Authorized Retailer, please contact that retailer first; their terms may differ and they will coordinate with Willow Bath and Vanity as needed.

How to request a cancellation

  • Before shipment only. Orders can be canceled only before they are released to the carrier (before a tracking number/BOL is created or freight is picked up).

  • Contact us with your Order #: 877‑788‑8444 or support@willowbathandvanity.com

  • Cancellations are effective only after you receive our Cancellation Confirmation Email.

  • Do not refuse delivery to cancel. Refusals are processed as returns (see fees below).

Cancellation by purchase option

1) In‑Stock (Standard Purchase)

  • Cancelable: Yes, before shipment.

  • Not cancelable: After shipment or while en route. Accept delivery and request a return per the Return Policy.

2) Pre‑Order & Backorder

  • Cancelable: Yes, any time before shipment (prior to warehouse release to carrier).

  • Not cancelable: After shipment/en route. Accept delivery and request a return per the Return Policy.

  • Notes: ETAs are estimates and may change due to logistics; we’ll notify you of status changes.

3) Custom / Made‑to‑Order

  • Generally not cancelable once released to production.

  • If production has not begun, contact us immediately—we’ll attempt to accommodate, but cannot guarantee cancellation.

4) Sale / Clearance Items

  • Cancelable: Yes, before shipment.

  • Not cancelable: After shipment. Returns/exchanges are not accepted except for manufacturing defects, per the Return/Defective policy.

5) Bundles / Sets

  • Cancelable: Unshipped items in the bundle may be canceled before shipment.

  • Not cancelable: Shipped items. Partial cancellations are limited to items that have not shipped.

6) Trade / B2B & Purchase Orders

  • Subject to your executed PO or Trade terms. If those terms are silent, the default is: cancelable before shipment, not cancelable after shipment; custom/made‑to‑order not cancelable once in production.

7) Financing / Installments (e.g., third‑party lenders)

  • Before shipment: We’ll cancel the order and process any refund through your lender; loan/interest handling follows the lender’s terms.

  • After shipment: Not cancelable; follow Return Policy. Any financing fees/interest are subject to lender rules.

8) Samples & Swatches

  • Cancelable: Yes, before shipment.

  • After shipment: Not cancelable. (We recommend ordering samples to confirm color/finish before purchasing.)

If delivery is refused or cancellation is too late

A refusal at delivery (or a late cancellation after shipment) is treated as a Buyer’s Remorse Return. The customer/retailer is responsible for:

  • 15% restocking fee,

  • Original outbound shipping,

  • Return shipping, and

  • Any carrier fees (e.g., storage for missed scheduling, re‑consignment/address change while in transit).

For address changes or re‑consignments requested after an item is in transit, any carrier‑assessed fees are the responsibility of the customer/retailer.

Refunds

  • Direct purchases: Refunds for approved pre‑shipment cancellations are issued to the original payment method after confirmation.

  • Retailer purchases: Refunds/credits are issued by the Authorized Retailer under their policy.

Policy alignment

This Purchase Options — Cancellation Policy works in tandem with our Return Policy (including Damaged and Defective procedures). Willow Bath and Vanity may update this policy at any time; the version in effect on your order date applies.

Quick summary (for checkout pages)

  • You may cancel before shipment only.

  • Do not refuse delivery to cancel—refusals are processed as returns with restocking, shipping, and carrier fees.

  • Custom/Made‑to‑Order: not cancelable once in production.

  • Sale/Clearance: cancelable before shipment; post‑shipment not cancelable (defect service only).

  • Need help? 877‑788‑8444 • support@willowbathandvanity.com